- Shipping Information
- Refund Policy
Orders placed before 3 pm EST Monday through Friday (excluding holidays) typically ship the same day with FREE shipping!
Shipping Method: Economy Shipping. Depending on your location, you can expect to receive your order within 2-5 business days. If expedited shipping is required, feel free to reach out to us and we can provide faster options.
Our team ensures prompt order processing and careful packaging. We work with reliable shipping carriers to provide timely delivery, and will send you a confirmation email order tracking information to stay informed. We prioritize customer satisfaction and strive to deliver a seamless shopping experience, customer satisfaction is our utmost priority.
If there are any issues during the transit of your order, please don't hesitate to reach out to us. You can contact us at 201-737-6281 or send us an email at firstname.lastname@example.org. We are here to assist you and ensure that any problems encountered along the way are promptly addressed. Your satisfaction is our top priority.
If you are dissatisfied with your purchase, you have the option to return it to us within 30 days for a complete refund of the purchase price. We believe in providing our customers with a seamless online shopping experience, which is why we offer hassle-free returns. Simply contact us via phone or email to if you are not completely satisfied with your items.
NYC Pool Supplies has a transparent 30-day return policy without any hidden conditions or exceptions. All we require is that you send the items back to us in their original packaging and ensure that they are in new condition.
There is no restocking fee, and you are only responsible for the cost of return shipping.
Once we receive and inspect your return at our warehouse (usually within 48 business hours), we will process your refund. The credited amount typically is returned to your credit card or the original method of payment within 3-5 business days.