Contact Us

Welcome to NYC Pool Supplies! We’re here to help with product questions, order assistance, returns, warranty guidance, and anything else related to your pool supplies.

For the fastest and most efficient support, we strongly prefer that customers contact us by email. Email allows our team to review your order details, product information, photos, tracking updates, and warranty information so we can provide the most accurate response.

Email: service@nycpoolsupplies.com
Phone: (239) 443-5283

During peak season, our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 hours.

Please note that phone availability may be limited, especially during busy periods. If you call and we are unable to answer, please leave a voicemail with your name, order number if applicable, and the reason for your call. However, for the quickest response, we recommend emailing us at service@nycpoolsupplies.com.

During our off-season, staff availability may be more limited. Email remains the best way to reach us, and we appreciate your patience as we work to respond as quickly as possible.

Thank you for choosing NYC Pool Supplies. We appreciate your business and look forward to helping you!